1.1. This Privacy Policy regulates the principles of collection, processing, and storage of personal data. Personal data is processed and stored by SIA L.E.A., who is the controller of the personal data (hereinafter the Controller).
1.2. For the purposes of this Privacy Policy, a data subject means a customer or another natural person whose personal data is processed by the Controller.
1.3. For the purposes of this Privacy Policy, a customer means anyone who purchases tickets, uses the services, or interacts with the website www.protickets.online
.
1.4. The Controller observes the principles relating to personal data processing provided by legislation and processes personal data in a lawful, fair, and secure manner.

Collection, Processing, and Storage of Personal Data

2.1. Personal data is collected electronically via the website, e-mail, or payment transactions.
2.2. By providing their personal data, the data subject grants the Controller the right to collect, arrange, use, and administer the data for the purposes defined in this Privacy Policy.
2.3. The data subject is responsible for the accuracy and integrity of the data submitted.
2.4. The Controller is not liable for damages resulting from the submission of false or incomplete data.

Processing of Customers’ Personal Data

3.1. The Controller may process the following categories of personal data:

Full name;

Contact details (telephone number, e-mail address);

Delivery/billing address;

Payment information (bank details, card data processed via secure payment providers);

Purchase history (tickets bought or sold via the platform).

3.2. The legal basis for processing personal data includes:

Consent of the data subject;

Performance of a contract (ticket purchase, resale, or related service);

Compliance with legal obligations (accounting, tax, and anti-fraud requirements);

Legitimate interests of the Controller (fraud prevention, platform security, customer support).

3.3. Processing purposes and storage periods:

Security and safety: data stored according to legal requirements.

Order and ticket processing: data stored for up to 5 years.

Customer account management: data stored while the account is active and up to 3 years after deletion.

Marketing and communication: data stored until consent is withdrawn or up to 3 years.

Financial activities and accounting: data stored according to legal requirements.

3.4. The Controller may share personal data with third parties such as:

Secure payment processors;

Transport or delivery service providers (if applicable);

Event organizers and ticket issuers (only necessary data for ticket validation);

IT and technical support service providers.

3.5. Personal data is stored securely and protected against unauthorized access, misuse, or disclosure.

Rights of the Data Subject

4.1. The data subject has the right to access, correct, or delete their personal data.
4.2. The data subject can withdraw their consent for processing at any time.
4.3. To exercise their rights, the data subject can contact info@protickets.online
.
4.4. Complaints regarding data protection can be filed with the Latvian Data State Inspectorate.

Final Provisions